Erik Peterson Case - Hbr

Erik Peterson Case September 13, 2011 1. Top two problems facing Erik Peterson? 1) neediness of communion from frontline workers to Curt Andrews (and thus Erik) in providing tower building status, updates, or needs. Erik seems hampered at quickly knowing exactly where the 21 towers stand. 2) wishing of clear or stranded boundaries in authority, responsibility and obligation in the role of General Manager from executive c ar down to Erik. Erik is making decisions, such as profit for rude(a) employees and tackling potential zoning problems, that are then questioned (or ignored) by headquarters, liaison into question Eriks authority and undermining the success of the operation. 2. What are the underlying causes of these problems? 1) It is plain from the lack of receiving critical information that frontline construction workers / managers are twain not aware of (or buy into) the aggressive timeframe for completing the towers. They as well appea r to lack a clear manner to channelise issues beyond the weekly status meetings.

While some of the strongest irrefutable feedback received for Erik has been the organization of these meetings, there appears to be a undo in how they are perceived: Construction attendees manifestly take this is where all status, including emergencies, are communicated; Erik and Curt appear to convey it as a routine checkpoint with no surprises. 2) Eriks manager, Jeff Hardy, has not through well at clarifying the General Managers role, or in dower Erik establishing boundaries for the position. No one has put the brakes on Eriks actions, implying agreement. approximately of Eriks ideas, s uch as working with local cosmos officials,! are creative, and presumably if this is out of alignment with HQs approaches, Jeff should have stepped in to establish earlier a stronger channel of communication. It makes no going away that Erik utter nothing in his surprised reaction to report to Jeff and not directly to CEO Ric...If you want to get a in full essay, order it on our website: OrderEssay.net

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