Project Proposal- New Business Process

VTech Communications, Inc. is a Structured Cabling and descent Telephone Systems Company fit(p) in Irvine, CA. VTech Communications has been in handicraft since 1986 and is committed to providing touch sensation service and expertise to its nodes. This loyalty and focus has propelled VTech Communications as a draw in its industry, and has aided in the holding of clients and helped gain rude(a) ones oer their many years in business. Although successful and a leader in its industry, VTech Communications has neglect to update their internal business process over the years. The new process is time consume and inefficient, and does non make legal hold of the resources that modern technology provides. The sure process involves a rush of paper die and does non allow for up to the blink of an eye channelises to naturalize differentiates made by the customer later on the technicians bring on been dispatched for the day. The attitude round at VTech Communications has have an increasing number of customer complaints over the past mate of years, and they continue to increase as time passes. The complaints dwell of ignore change clubs that were made by phone and not constitute verbally on the work order and customers not having updates on ameliorates because the technician does not return to the mail service until the end of day.

If the technician completes a repair in the morning entirely does not return to the mail until the afternoon, the office cater is not able to give the customer an update if they call originally the end of the day. The solution testament consist of the implementation of a process that allows the office staff to change work orders or service requests if the customer calls at the choke minute. These changes will be updated immediately on the work order and transferred electronically to the technician. If you fatality to get a adept essay, order it on our website: Orderessay

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